Shop Policy

Due to the uniqueness of our products, we trust you will understand that we cannot accept returns, exchanges, or cancellations; nor can we issue refunds.

We use ground transportation to reduce costs on all items shipped within the Continental United States. For Alaska, Hawaii and International orders, please contact us prior to placing your online order. All products ship from our warehouse in Sacramento, CA, and are expeditiously processed.

We deeply value and respect all our customers and strive to meet their purchase expectations. To that end, we insure every shipment. So, if a purchase arrives damaged please contact us and we will guide you through the process so we can make it right.

A word on why we do not take returns. Everything we sell is a single object with its own history of wear, and once a piece has been packed, shipped, unpacked and re-packed by somebody else, we have no way of knowing what happened to it in between. Rather than build that risk into every price, we price honestly and describe condition in detail — including the chips, dents and repairs — so that what arrives is what you expected. If a listing is unclear, ask before you order and we will send more photographs or measurements the same day.

Packing is done by hand and it is deliberately over-cautious. Glass and glazed ceramics travel double-boxed and suspended clear of the outer carton. Metalwork is wrapped to stop it marking itself in transit. Timber ships braced rather than loose. Larger pieces are crated or, in the case of furniture, offered for collection only, because we cannot stand behind a hundred-year-old bench once it is on a pallet network.

If something does arrive damaged, photograph it in the packaging before you unpack any further and send us the pictures. Every shipment is insured, and with the photographs we can settle a claim quickly rather than argue about it. That is also why we ask you to keep the box until the matter is closed.